About us

Who is National Capital?

We are Financial Advisers specialising in KiwiSaver & Investment research. National Capital was founded in 2018 and now advises Kiwis on over $100 million of their KiwiSaver savings. We are based in Auckland, but serve clients all over New Zealand. We provide free KiwiSaver advice, with the goal of empowering one million Kiwis to become financially secure.

Our parent company is Saturn Portfolio Management, who have been around since 1988 and currently advises clients on more than $400 million of their money.

Important Disclosure Information

Licensing Information: National Capital Limited (FSP771555) trading as National Capital, holds a full license issued by the Financial Markets Authority to provide financial advice. National Capital's parent company, Saturn Portfolio Management Limited (FSP36264), is authorised to provide financial advice under the National Capital licence.

Nature and scope of the advice: Our service is primarily in advice around their KiwiSaver investments, however, we may also provide bespoke Investment & Financial Planning advice to certain clients from time to time.

In addition, we may provide information and guidance in relation to insurance, mortgages, and other financial products. We will refer you to our partners for specialist advice in these areas once a need is established.

Our KiwiSaver recommendations exclude a small number of providers due to various reasons. The complete list of these providers can be found here.

Some of our financial advisers are also engaged by Saturn Advice Limited (FSP608669), a sister company of National Capital, to provide advice on investment via Saturn Advice's Discretionary Investment Management Service (DIMS).

Fees: In most cases National Capital will not charge you a fee for our services. If we offer you a service that will cost you, we will inform you beforehand and get your explicit agreement before we provide you with that service. 

Conflicts of interest and incentives: There are situations in which we will be paid an advice fee or commission by other organisations such as:

• Upon signing up as a member of National Capital, if you are a member of a KiwiSaver scheme provider that we have an agency with, we may receive payment from that scheme provider.
• If you choose to take our advice in respect of changing KiwiSaver scheme providers, we will receive payment from that KiwiSaver scheme provider (provided we have an agency agreement with that scheme provider).
  
  

Being paid a commission by a provider we recommend creates a potential conflict of interest between you and us. We could be tempted to recommend a KiwiSaver fund simply because it pays us a higher commission and it is possible that a KiwiSaver scheme that we do not advise on would also suit your needs or might better suit your needs. The way we deal with these potential conflicts of interest at National Capital is by being 100% transparent with you. In addition, we manage any conflicts of interest that may arise from the receipt or possible receipt of the above types of remuneration in the following ways:

• National Capital does not have any prescribed quotas or similar arrangements that require a minimum proportion of sales to be placed with a particular provider.
• We are required to follow an advice process whereby client needs and objectives are identified and product recommendations are made on the basis of those needs.
• We must disclose and explain any perceived or potential conflicts of interest to each client when completing the advice process with that client.

Where we recommend services or products managed by other parts of the Saturn group of companies (for example, the Portfolio Superannuation Scheme or the Discretionary Investment Management Services (DIMS)), we will disclose this relationship to the client. National Capital does not receive a fee should you choose to use any of the sevices.

All employees working for National Capital, including our financial advisers, are paid salaries. Employees are not incentivised by bonuses or other incentives to meet sales or other targets relating to the advice we give.

Referral relationships: We may refer you to another financial adviser that specialises in insurance and mortgages. National Capital is eligible to receive a referral fee should you choose to use their services. The decision to use their services is entirely up to you. We will provide you with more details of this referral fee once we have made the referral.

Complaints handling and dispute resolution: If you have a problem, concern, or complaint about any part of our service, please tell us so that we can try to fix the problem. You may contact Clive Fernandes, director of National Capital by emailing clive.fernandes@nationalcapital.co.nz

• We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.
• If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint.
• We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint
• We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot agree on how to fix the issue you can contact Insurance and Financial Services Ombudsman Scheme. This service will cost you nothing and will help us resolve any disagreements.

You can contact the Insurance and Financial Services Ombudsman Scheme by emailing info@ifso.nz or by calling 0800 888 202. You can also write to them at PO Box 10845, Wellington 6143.

Duties information:

National Capital, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. We are required to:

• give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests,
• exercise care, diligence, and skill in providing you with advice,
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice),
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).

This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

Contact Details:

Physical Address: Unit 4 & 5, Shed 24, Princes Wharf, 143 Quay Street, Auckland 1010
Mailing Address: PO Box 68 355, Victoria Street West, Auckland 1142
Phone: 0210 499 703
Email: support@nationalcapital.co.nz